NOVEMBER 20-21, 2020 ONLINE
The meeting will bring together international and regional experts to share best practices and recent research, and to discuss communication policies and standards. Participants will have the opportunity to attend a choice of six training workshops on priority topics for the region. As the health ecosystems of the Middle East and North Africa (MENA) region mature towards international best practices, the role of effective communication in improving patient outcomes, promoting healthy behaviors, training empathetic healthcare workers, and increasing health literacy has received increasing attention from national ministers of health, hospital systems, and medical colleges.
Cultural Competence in Healthcare
1. Value the impact of diversity in healthcare, particularly in Qatar.2. Define and differentiate between cultural competency, patient-centered care, and cultural humility.3. Describe how culture influences both patients' and provider's expectations and decision making.4. Recognize the effect of bias and stereotyping on health care quality and describe strategies to reduce them. 5. Value basic cross-cultural communication attitudes (Respect, Curiosity, Empathy).
Teaching and Learning Communication Skills in Arabic Speaking Countries
1. Gain a greater understanding of the current content and delivery of communication skills teaching throughout Arabic-speaking countries.2. Review the practical approaches for experiential teaching and learning communication skills in Arabic-speaking countries, taking into account language and health literacy.3. Describe the challenges to introducing communication skills teaching in Arabic-speaking countries learn the main patient-related outcomes related to health literacy.4. Discuss methods to overcome challenges to introducing communication skills teaching in Arabic-speaking countries.
Conceptualizing, Measuring and Promoting Health Literacy in the MENA Region
1. Learn the main patient-related outcomes related to health literacy. 2. Identify and critically analyze different conceptualizations of health literacy, including strengths and weaknesses of each definition according to different contexts and populations.3. Become knowledgeable about a variety of instruments to measure health literacy according to specific purposes, including their strengths and weaknesses.4. Develop creative and effective communication strategies to safeguard and promote patients’ health literacy.
Recognize the key challenges of healthcare communication skills in Arabic-speaking countries.
Discuss 3 major research topics of current interest to Middle East healthcare practitioners, policy makers, students, and researchers.
Explain patient perspectives on communication with their health providers, families, and communities.