Schedule

Bridging The Gap Medical Interpreters Training is a five day activity at Weill Cornell Medicine-Qatar.

Introduction

Course overview
Ground Rules
Logistics

Presented by

Maha Elnashar

Pre-test

Assess participant’s prior knowledge and skills

Presented by

Maha Elnashar

Roles of Medical Interpreters

Identify the basic purpose of an interpreter
Identify four barriers to communication when language discordance occurs in healthcare settings
Explain the main roles of medical interpreters
Differentiate between medical interpreting and other types of interpreting
Describe the incremental intervention

Presented by

Maha Elnashar

Codes of Ethics for Interpreters in Health Care

Identify seven common values found in the three main codes of ethics for interpreters in healthcare
Refer to the code of ethics when making decisions about difficult or complicated real-life situations

Presented by

Maha Elnashar

Prayer and Lunch

HIPAA Orientation session

Recognize basic medical interpreters relevant regulations, such as HIPAA
Identify medical interpreters' role in protecting patients’ information
Identify some resources of information about confidentiality

Presented by

Maha Elnashar

Presented by

Huda Abdelrahim

Modes of Interpreting

Explain the four modes of interpreting
Select an appropriate role of medical interpreter in different situations in healthcare settings

Presented by

Maha Elnashar

Prayer and Break

Conduit Role

List the specific four guidelines of the conduit role
Identify the purpose of using first person speech when interpreting in healthcare settings
Differentiate between literal and accurate interpretation

Presented by

Maha Elnashar

Introduction to Medical Terminology

Identify the origin of medical terminology
Identify common roots, prefixes, and suffixes in medical terminology
Recognize various strategies to learn medical terminology
Recognize some tools and resources to learn medical terminology

Presented by

Huda Abdelrahim

Quiz & Review

Summarize and review all the objectives of the day

Presented by

Maha Elnashar

Basic Medical Terminology for Medical Interpreters

Identify the main parts of the cardiovascular system, digestive system and endocrine system
Recognize the main functions of the cardiovascular system, digestive system and endocrine system
Identify the main health problems of the cardiovascular system, digestive system and endocrine system
Identify the main procedures of the cardiovascular system, digestive system and endocrine system
Recognize the specialists who take care of the cardiovascular system, digestive system and endocrine system

Presented by

Huda Abdelrahim

Clarifying Role

Identify circumstances that require intervention
List some guidelines to follow when intervening
Assess the accuracy of the communicated messages between the two main parties who do not speak the same language
Explain strategies to clarify words/phrases that have no linguistic equivalence in one of the interpreted languages
Clarify phrases with symbolic meaning, and use strategies to check understanding

Presented by

Maha Elnashar

Prayer and Lunch

Clarifying Role (continued)

Recognize and adjust the terminology register during interpreting in healthcare

Presented by

Maha Elnashar

Managing the Flow of the Interpreted Session

Identify the main points to be included in the pre-session with healthcare providers and patients
Demonstrate a pre-session with healthcare providers and patients
Identify three types of positioning interpreters, and describe the advantages and disadvantages of each position
Recognize six strategies to facilitate the flow of an interpreted encounter

Presented by

Maha Elnashar

Memory Development

Identify techniques to improve short-term memory

Presented by

Maha Elnashar

Prayer and Break

Memory Development (continued)

Identify techniques to improve short-term memory

Presented by

Maha Elnashar

Sight Translation

Differentiate between appropriate and inappropriate requests for sight translation
Demonstrate sight translation of some patients’ education documents
Explain how to respond to inappropriate sight translation requests

Presented by

Maha Elnashar

Quiz & Review

Summarize and review all the objectives of the day

Presented by

Maha Elnashar

Medical Terminology

Identify the main parts of the musculoskeletal system, nervous system, and respiratory system
Recognize the main functions of the musculoskeletal system, nervous system, and respiratory system
Identify the main health problems of the musculoskeletal system, nervous system, and respiratory system
Identify the main procedures of the musculoskeletal system, nervous system, and respiratory system
Recognize the specialists who take care of the musculoskeletal system, nervous system, and respiratory system

Presented by

Huda Abdelrahim

Introduction to Culture

Define culture in general terms
Discuss the impact of culture in the medical interpretation process

Presented by

Maha Elnashar

Prayer and Lunch

Continue- Introduction to Culture

Discuss the impact of culture in the medical interpretation process

Presented by

Maha Elnashar

Cultural Bumps

Define cultural bumps
Identify some cultural bumps
Facilitate cross-cultural situations using the concept of cultural relativity process

Presented by

Maha Elnashar

Prayer and Break

The Culture of Biomedicine

Explain the effect of biomedical culture on healthcare providers’ decisions
Discuss the cross-cultural issues between Western biomedical culture and patients’ different cultures

Presented by

Maha Elnashar

The Cultural Broker Role

Differentiate between the content-based cultural barriers and the process-based cultural barriers
List the steps of the culture broker role

Presented by

Maha Elnashar

Quiz & Review

Summarize and review all the objectives of the day

Presented by

Maha Elnashar

Medical Terminology

Identify the main parts of the skin system, urinary tract system, female reproductive system and male reproductive system
Recognize the main functions of the skin system, urinary tract system, female reproductive system and male reproductive system
Identify the main health problems of the skin system, urinary tract system, female reproductive system and male reproductive system
Identify the main procedures of the skin system, urinary tract system, female reproductive system and male reproductive system
Recognize the specialists who take care of the skin system, urinary tract system, female reproductive system and male reproductive system

Presented by

Huda Abdelrahim

Revision Activities

Review lessons 1-12

Presented by

Maha Elnashar

Prayer and Lunch

The US Healthcare System & Qatar Healthcare System

Identify some of the factors that shape the USA healthcare system
Identify some of the factors that shape the Qatar healthcare system
List different types of providers, facilities, and settings that interpreters may encounter
Recognize some of the USA laws that affect language access in healthcare

Presented by

Huda Abdelrahim

Defining the Role of the Advocate

Define advocacy
Discuss the arguments about the medical interpreters' role of advocacy
Identify some situations when advocacy is not appropriate
Explain the process of effective advocacy through specific guidelines
Assess the need of advocacy in some situations to take decisions about to advocate or not to advocate

Presented by

Maha Elnashar

Prayer and Break

Medical Terminology Revision Game

Review medical terminology lessons

Presented by

Huda Abdelrahim

Effective Advocacy

Identify communication styles
List some of the rudiments of effective communication skills
Explain some guidelines of effective advocacy

Presented by

Maha Elnashar

Quiz & Review

Summarize and review all the objectives of the day

Presented by

Maha Elnashar

Medical Terminology Revision

Review medical terminology lessons

Presented by

Huda Abdelrahim

Professional Conduct and Self-Care

Differentiate between professional and nonprofessional conduct, as well as conduct that may be considered professional in some situations, but not in others
Identify strategies for self-care during and outside of interpreting sessions

Presented by

Maha Elnashar

Telephone and Video Remote Interpreting

Identify different types of interpreting in healthcare, e.g. telephonic, video remote
List the benefits and challenges of the remote interpreting
Differentiate between effective and ineffective remote interpreting

Presented by

Huda Abdelrahim

Resources for Professional Growth

Recognize areas of professional growth
Identify a variety of resources for professional development

Presented by

Maha Elnashar

Prayer and Lunch

Cultures Day & Participants Presentations

Identify cultural diversity
Present own culture using different tools,e.g. Power Point presentations, videos, lectures
Recognize similarities and differencesbetween cultures
Demonstrate teamwork and presentation skills

Presented by

Maha Elnashar

Presented by

Huda Abdelrahim

Conclude, Parking Lot Topics

Discuss challenges in medical interpretation
Identify some sensitive situations when applying the Medical Interpreters Code of Ethics

Presented by

Maha Elnashar

Prayer and Break

Final Test

Demonstrate understanding of the professional conduct and general practice of medical interpretation

Presented by

Maha Elnashar

Presented by

Huda Abdelrahim