Presented by

Ms. Maha Elnashar

Ms. Huda Abdelrahim

Cultural Competence in Healthcare Workshop

A humanistic approach to medical practices has been developing over the last few decades, emphasizing the importance of the social aspects and cultural competence in healthcare. Studies reveal that cultural diversity increases the complexity of healthcare systems and creates various challenges for healthcare practitioners, administrators and staff. Research suggests that patients’ who do not speak the mainstream language of the healthcare system are “at higher risk of experiencing adverse events” than those who are fluent in the language.

This workshop will enhance healthcare providers’, administrators’ and staffs’ knowledge, skills, and attitude to interact effectively when working in multicultural and multilingual environment. Participants will explore cultural competence terms such as healthcare disparities, bias, stereotype and other barriers to quality healthcare. This activity will equip participants with strategies to overcome such challenges, leading to increased patients’ satisfaction and overall healthcare quality. At the end of this training participants will be able to:

• Value the impact of diversity in healthcare, particularly in Qatar.
• Define and differentiate between cultural competency, patient-centered care, and cultural humility.
• Describe how culture influences both patients' and provider's expectations and decision making.
• Recognize the effect of bias and stereotyping on health care quality and describe strategies to reduce them.
• Value basic cross-cultural communication attitudes (Respect, Curiosity, Empathy).

The target audience is: physicians, nurses, dentists, pharmacists, allied health practitioners, researchers, educators, and medical administrators