FAQs

Exchange Online is Microsoft’s cloud-based email service which provides access to email, calendars, contacts and tasks from any endpoint (PC, Mac, Android & iPhone). Being cloud-based, Exchange Online provides enhanced reliability and availability than our existing on-premises Exchange email service, as well as many new and enhanced features.

Exchange Online provides:

• Integrated email, calendar, tasks and contacts.
• 100GB of space.
• Full-featured web interface allowing you to access your email and calendar from anywhere.
• Real-time updates for most mobile devices via Mobile Access and ActiveSync.
• This enhanced email system is modern and fast, and offers multi-site disaster resiliency.

The following items from your mailbox will be moved automatically:

Email
  Email folders
  Deleted items
  Mailbox Rules
  Automatic replies
Calendars
  Personal calendars
Contacts
  Contact lists
Tasks

No, your email address will remain the same.

Nothing! The migration process takes places in the background.

If you need to send an urgent email during the migration, we recommend that you use Outlook Web Access (OWA – http://email.qatar-med.cornell.edu).

During the migration, you should notice no change in the way your email is behaving.

The actual migration (which will be done for your whole division at the same time) will take place in the background and will take approximately 12 hours to complete. You can continue to use email as normal during this time.

Yes, you will be able to send, receive, view emails, calendar items and tasks during the migration, although there is a slight chance that email delivery may take a few moments longer than usual during the process.

ITS will contact you once the migration has been completed. Also, if you log in to OWA, you will be redirected to the new Outlook Online.

The maximum attachment size is 35 MB. For larger files, we recommend using Box rather than email.

Please bear in mind that external email systems may have restrictions on the size of an attachment. You should check with the intended recipient first.

For most mobile devices, yes.

Note: Microsoft recommend using the free Outlook client for Android and iOS (available from the appropriate App Store) for the best user experience.

As part of the migration, OWA is being replaced by Outlook Online (don’t worry – if you are using a bookmark to get to OWA now, it will automatically redirect you once you have been migrated). 

Outlook Online provides all the functionality of OWA, plus a lot more – it is a fully-featured, web-based email client.

Microsoft recommend Outlook Online (using Chrome) as the preferred method of accessing your emails. Outlook Online can be accessed at http://outlook.com/owa/qatar-med.cornell.edu

Deleted items will remain in the Deleted Items folder until you manually remove them from it. If you are using Outlook or OWA, you will have 14 days to recover these “permanently” deleted items.

Once you have been migrated (and while the migration is ongoing for the rest of the College), you will continue to receive the current quarantined email notifications, which have the option to release them.

However, Exchange Online has its own malicious email detection agent, which places suspicious emails in your Junk email folder. From there, you will be able to release, whitelist, permanently block senders and so on.

Once the migration is complete for the whole College, you will no longer receive the quarantined email notification; all such emails will appear in your junk email folder.

Please contact the ITS Help Desk on (+974) 4492 8711 Sunday to Thursday, 7:30 AM – 3:30 PM for assistance.